Get every conversation to the right team.
One Inbox for messages and calls. Clear ownership, balanced workloads and the full customer history to keep sales and service moving.
A buying enquiry and a support issue
need different teams.
A call in the wrong department. A customer repeating their story. An enquiry with no clear owner. See how ZettaVentta connects the incoming conversation to the people and next steps that move it forward.
Get buying enquiries to the people who can close.
A prospect sends a WhatsApp, then calls for more information. The enquiry moves between departments while one sales rep is overloaded and another could help.
Bring messages and calls into one Inbox. Route the enquiry to sales automatically or manually, then balance conversations across the team. Transfer to a specific rep when needed, with ownership and the handoff visible.
- Optional AI qualifies leads by text or voice and can follow up to re-engage them.
- Handoff with the history when the lead is ready, asks for a person or the AI task is done.
- The rep advises, works towards the close and books the next action.
Your sales rep starts with the customer need, not a search for missing information.
Solve the issue without sending the customer in circles.
A customer calls about an issue and reaches sales. After explaining the problem, they are transferred and have to repeat the same story to someone else.
Route the call to support or after-sales, then distribute the work within that team. Shared history, notes and call summaries let the next person pick up where the conversation left off.
- First, route automatically or transfer manually to the appropriate department.
- Then balance the workload or hand over to a named teammate.
- Keep the owner and handoff visible, with a next contact booked when needed.
Support keeps the context. Sales stays focused on sales opportunities.
Turn your contact list into more sales.
Your contacts are in the CRM, your newsletters in another tool and your WhatsApp campaigns somewhere else. You export lists, repeat work and follow up by hand.
Create and manage email and WhatsApp campaigns inside ZettaVentta. Segment your audience by interests or sales stage, personalise your messages and automate follow-ups based on how each customer responds.
- Send targeted offers, product launches and newsletters to the right contact lists.
- Schedule campaigns and build automated welcome, follow-up and reactivation sequences.
- Track campaign results and handle replies in the shared Inbox, with the customer history and assigned salesperson in view.
From the first campaign to the next sale: your contacts, automations and conversations stay together.
Give every sales opportunity a clear next step.
Show us how messages and calls reach your business. Discover how one Inbox, the right team and shared context help your people turn enquiries into sales conversations.