One Inbox. Every message and call.
Bring customer communications together, route each conversation to the right team and give your sales reps the context to move the sale forward.
Less time searching.
More time selling.
A WhatsApp buried in the queue. A call sent to the wrong team. A follow-up nobody booked. ZettaVentta connects the incoming enquiry, its owner and the next action so scattered tools stop getting in the way of a sale.
Every message and call. One Inbox.
Customers choose how to reach you. Your team answers from one place, with the full customer history in view.
Stop switching. Start responding.
An unread WhatsApp and a call to return should not be hidden in separate apps. Bring customer communications into one shared Inbox so your team can see what needs attention.
- Messages and calls in one workspace
- Customer history beside the conversation
- A clear place to manage incoming enquiries
Make every call count
Answer with the customer information already available. Review call summaries to pick up the key points, understand what was agreed and move the conversation towards the next step.
- Calls alongside written conversations
- Shared context for the next teammate
- Call summaries that keep the team informed
The right team. A clear owner.
First, route the conversation to the right department. Then balance the work across the people in that team.
1. Route to the right team
Send buying enquiries to sales and customer issues to support or after-sales. Route automatically based on your setup, or transfer manually to a team or a specific teammate.
- Automatic and manual routing
- Transfer to a team or a named teammate
- Fewer unnecessary transfers between departments
2. Balance the workload
Once a conversation reaches the right team, distribute it among sales reps or agents to balance the workload. Make responsibility visible so people know who should act next.
- Balanced distribution within each team
- See who owns the customer conversation
- Know who transferred it and to whom
AI qualifies. Your team closes.
Optional AI agents answer by text or voice, qualify leads and follow up to restart the conversation. Your sales rep receives the history and collected details, ready to advise and work towards the close.
- Handoff when a lead is ready for a sales rep
- Or when the customer asks or the AI task is complete
- AI is optional: customers can speak to a person
Keep the context. Move the sale forward.
Your Inbox connects the conversation. Customer history, a linked calendar and sales tools help turn that attention into the next opportunity.
History the whole team can use
The customer should not have to repeat what a colleague already knows. Read the conversation history, shared notes and call summaries to continue from the right point.
- Full conversation history
- Shared notes for coordinated follow-up
- Key call details ready for the next conversation
Make the next step happen
Book the meeting, call or next contact while the opportunity is in front of you. A customer-linked calendar and synchronised notifications keep follow-up connected to the information your team needs.
- Appointments and follow-up calls
- Synchronised notifications
- The customer record ready when you follow up
CRM built around the conversation
Keep customer details and the sales opportunity connected to what was discussed. Know where the deal stands and what your team needs to do to move it forward.
- Contacts and customer companies
- Sales opportunities and stages
- Customer information alongside the conversation
Chatbots and automations
Collect initial details and handle repeat steps through configured flows. Give your team more time to understand the customer, advise them and progress the sale.
- Initial answers and information collection
- Flows matched to your process
- Coordination with human support
Email and WhatsApp campaigns
Build contact lists and send bulk messages or newsletters with offers, new products and company news. Bring the replies back into the conversation so interest has a clear path to sales.
- Contact lists for your campaigns
- Bulk messages and newsletters by email or WhatsApp
- Replies handled with the customer history available
Turn Meta leads into conversations
Receive contacts from Meta campaigns and keep their source with the enquiry. Your team can understand what prompted the interest and follow up with a relevant conversation.
- Lead source alongside the customer record
- Contacts from forms and social interactions
- Sales follow-up for the interest your ads generate
They choose the channel.
Your team uses one Inbox.
Bring messages and calls from these channels into one shared Inbox. Answer from the same place, see the full customer history and keep the conversation moving without jumping between apps.
The calendar and CRM support that conversation: the next appointment, the customer record and the sales opportunity stay connected in the same platform.
Change the teammate.
Keep the whole story.
A sales rep takes over and knows what has already been discussed. History, shared notes and call summaries keep the next conversation focused on moving forward, instead of asking the customer to start again.
- See the owner, the handoff and the customer history.
- Recover the key call details and shared notes.
- Book the next meeting, call or sales follow-up.
Stop losing opportunities between conversations.
Bring messages, calls, teams and follow-up together. See how ZettaVentta gives your sales team the context and structure to turn more conversations into sales.