Compare channels, users, automations and AI. Start with Micro or choose a plan that grows with your business.
Choose annual billing for a lower monthly equivalent.
Monthly billing selected.
Everything in Basic for one user and one channel of your choice, with an AI agent or chatbot to reply.
€49 / month
Billed monthly
Included in this plan
Bring a small team together and keep every conversation in view.
€89 / month
Billed monthly
Included in this plan
Coordinate your team across channels and automate the next step.
€149 / month
Billed monthly
Everything in Basic +
Connect your tools, measure your service and support a growing team.
€299 / month
Billed monthly
Everything in Professional +
Define the capacity, access controls and support your organisation needs.
Price on request
Annual billing
Everything in Advanced +
Prices exclude VAT. Paid plans have a minimum contract term of 12 months.
Check the included capacity, tools and support before choosing your plan.
Scroll the table to see every plan and feature.
| Features and capacity | Micro€49/ month | Basic€89/ month | Professional€149/ month | Advanced€299/ month | CustomPrice on request |
|---|---|---|---|---|---|
| Channels and capacity | |||||
| Connected channels | 1 channel of your choice: WhatsApp, webchat, phone, Instagram or another available channel | WhatsApp, Instagram, Facebook Messenger, Telegram, Live Chat, Email, SMS, Phone | WhatsApp, Instagram, Facebook Messenger, Telegram, Live Chat, Email, SMS, Phone | WhatsApp, Instagram, Facebook Messenger, Telegram, Live Chat, Email, SMS, Phone | WhatsApp, Instagram, Facebook Messenger, Telegram, Live Chat, Email, SMS, Phone |
| WhatsApp numbers included | 1 if WhatsApp is your selected channel | 1 | 2 | 4 | Custom configuration |
| User accounts | 1 | 3 | 6 | 12 | Custom configuration |
| Active contactsA contact is active when they send or receive at least one message during the billing month. | Unlimited | Unlimited | Unlimited | Unlimited | Custom configuration |
| AI agents included | 1 AI agent or chatbot | Not included | 1 | 3 | Custom configuration |
| WhatsApp usage | |||||
| Contact-initiated conversationsThe proposal confirms how this allowance applies to WhatsApp provider charges. | First 1,000 per month included | First 1,000 per month included | First 1,000 per month included | First 1,000 per month included | First 1,000 per month included |
| Business-initiated WhatsApp usageIndicative reference for Spain. Provider charges vary by recipient country, message category and current rates. We confirm the applicable charges and billing unit in your proposal. | €0.02–€0.06 indicative | €0.02–€0.06 indicative | €0.02–€0.06 indicative | €0.02–€0.06 indicative | €0.02–€0.06 indicative |
| Monthly ZettaVentta WhatsApp bonusA monthly allowance towards eligible WhatsApp usage, separate from automation and AI credits. | €20 | €20 | €50 | €80 | On request |
| Unified Inbox | |||||
| Unified Inbox | Included | Included | Included | Included | Included |
| Message templates | Included | Included | Included | Included | Included |
| Conversation labels | Included | Included | Included | Included | Included |
| Assign conversations to teammates | Included | Included | Included | Included | Included |
| Internal notes | Included | Included | Included | Included | Included |
| Mobile app | Included | Included | Included | Included | Included |
| Custom conversation views | Not included | Not included | Included | Included | Included |
| Analytics | Not included | Not included | Not included | Included | Included |
| AI Copilot | Not included | Not included | Add-on | Add-on | Add-on |
| Automations and AI | |||||
| Automations included | 2 | 2 | 6 | 12 | Custom configuration |
| AI agents | 1 AI agent or chatbot | Not included | 1 | 3 | Custom configuration |
| Monthly AI and automation credits | 1,500 | 1,500 | 7,000 | 25,000 | Custom configuration |
| WhatsApp newsletters | |||||
| Recipients included | 100 | 100 | 100 | 100 | Custom configuration |
| Additional newsletter reach | Add-on | Add-on | Add-on | Add-on | Custom configuration |
| Custom contact views | Not included | Not included | Included | Included | Included |
| Opt-in touchpointsCollect newsletter consent through QR codes, buttons and links. | Included | Included | Included | Included | Included |
| Campaign performance metrics | Included | Included | Included | Included | Included |
| Link click tracking | Not included | Not included | Not included | Included | Included |
| Webchat widget | |||||
| Webchat widget | Included when webchat is your selected channel | Not included | Included | Included | Included |
| Custom widget design | Not included | Not included | Included | Included | Included |
| Custom widget links | Not included | Not included | Included | Included | Included |
| Remove the ZettaVentta widget logo | Not included | Not included | Included | Included | Included |
| Integrations | |||||
| Zapier | Not included | Not included | Not included | Included | Included |
| Make | Not included | Not included | Not included | Included | Included |
| HubSpot | Not included | Not included | Not included | Included | Included |
| API | Not included | Not included | Not included | Included | Included |
| Review management | |||||
| Send review requests | Included | Included | Included | Included | Included |
| Manage customer reviews | Included | Included | Included | Included | Included |
| Google integration | Included | Included | Included | Included | Included |
| Team chat | |||||
| Direct team messages | Included | Included | Included | Included | Included |
| Group team messages | Included | Included | Included | Included | Included |
| Message threads | Included | Included | Included | Included | Included |
| Administration and security | |||||
| Role-based access | Included | Included | Included | Included | Included |
| Two-factor authentication | Not included | Not included | Not included | Not included | Included |
| Support | |||||
| Technical setup | Included | Included | Included | Included | Included |
| Guided onboarding | Not included | Not included | Included | Included | Included |
| Dedicated account manager | Not included | Not included | Not included | Included | Included |
| Team training | Not included | Not included | Not included | Included | Included |
| Regular account reviews | Not included | Not included | Not included | Every six months | Custom configuration |
| Chat support | Standard | Standard | Standard | High priority | High priority |
| Phone support | Not included | Not included | Not included | Not included | Included |
WhatsApp charges depend on the destination and message category. The applicable rates are confirmed in your proposal.
Expand your team, connect more numbers or increase your marketing and AI capacity with these add-ons.
Give another teammate access to your shared customer conversations.
€19/ month
Per additional user, per month.
Connect another WhatsApp number to the same workspace.
€49/ month
Per additional WhatsApp number, per month.
Send your newsletter to up to 10,000 recipients per month. Contact us for a larger audience.
€49/ month
Provider message charges are separate.
Help your team draft, improve and translate replies from the conversation.
€29/ month
Includes 3 users. Each additional user costs €5 per month.
Add an AI agent to respond to more customer enquiries and support another workflow.
€49/ month
Per additional AI agent, per month.
Build another automated workflow for repetitive tasks and customer follow-up.
€10/ month
Per additional automation, per month.
Increase the monthly balance available for your AI features and automations.
€10/ month
Starting with 2,500 additional credits per month.
| Credits per month | Monthly price |
|---|---|
| 2,500 | €10 |
| 5,000 | €19 |
| 10,000 | €39 |
| 20,000 | €78 |
| 30,000 | €109 |
| 40,000 | €139 |
| 50,000 | €169 |
| 60,000 | €199 |
| 70,000 | €229 |
Micro includes 1 user, Basic 3, Professional 6 and Advanced 12. Custom is configured for your organisation. Additional user access costs €19 per month.
Micro costs €49 per month with either monthly or annual billing (€588 per year when billed annually). With monthly billing, Basic costs €89, Professional €149 and Advanced €299 per month. With annual billing, the monthly equivalents are €79, €129 and €249, paid annually. Paid subscriptions have a minimum term of 12 months. Prices exclude VAT and other applicable taxes; Custom is quoted individually and billed annually.
Micro includes the Basic features for 1 user and 1 connected channel of your choice (WhatsApp, webchat, phone, Instagram or another available channel), unlimited contacts, unlimited conversations and 1 AI agent or chatbot to reply. It costs €49 per month.
The plan includes the allowance shown in the comparison. Micro and Basic include a monthly WhatsApp bonus of €20; Professional includes €50 and Advanced €80. For Micro, WhatsApp allowances apply only when WhatsApp is the selected channel. Additional provider charges depend on the recipient country, message category and current rates. The proposal confirms the applicable charges and how the allowance is applied. Newsletter reach and AI credits are separate from provider message charges.
Credits are the monthly balance used by AI features and automations. Micro and Basic include 1,500 each, Professional 7,000 and Advanced 25,000. Extra credit packages start at €10 per month for 2,500 credits. Adding credits does not add an AI agent or an automation: those are separate add-ons.
Yes. Add users, WhatsApp numbers, newsletter reach, AI agents, automations or credits as your needs grow. Request a demo and we will review the plan and add-ons for your team, with the price and conditions confirmed in your proposal.
Tell us about your channels, team and workflows. We will help you choose the plan and add-ons that fit.
Request a demo
