Frequently asked questions

First, route the enquiry to the right department automatically or manually: buying enquiries to sales, issues to support or after-sales. Then distribute conversations within that team to balance the workload. You can also hand a conversation to a specific team member. Clear ownership and transfer history show who is responsible and who handed over the case.

AI agents handle written conversations and voice calls. They answer initial questions, qualify leads, gather customer needs and follow up to restart a conversation. When a person should take over, the right rep receives the history and information gathered to focus on advising and closing. AI is optional: customers can also speak directly to your team.

Conversation history, shared notes and call summaries bring the context together. Summaries highlight the important points of a call; notes capture agreements and open questions. Your team can see who owns the customer and who transferred the case, then continue without making the customer repeat the same information.

Schedule appointments, calls and next contacts in the integrated calendar, with notifications and the customer record connected to the follow-up. Your team has the context ready when it is time to act. CRM and opportunities support this process by showing where the customer stands and what needs to happen next.

Yes. Use contact lists for bulk WhatsApp and email messages about offers, new products or company news, including newsletters on both channels. CRM, opportunities and automations support the work that starts in your Inbox. You can also follow up with contacts from Meta campaigns, keeping sales activity connected to the customer conversation.

We start with your messages and calls: where they arrive, which department should handle them and how work is assigned. We show how one Inbox, optional AI, shared history and follow-up fit your sales and support process. From there, we can define the channels, team setup and scope of your proposal.